✅ General Description

The Extended Warranty Package + Premium Support is designed for those who want maximum peace of mind and priority technical support on all products purchased in your order.

With a small investment, you’ll receive full 5-year coverage and access to a dedicated mechanic ready to guide you step-by-step for any questions or installation support.

🔧 What’s Included

🛡️ 5-Year Extended Warranty

• Extension of the legal warranty up to 5 years on all products purchased in this order.

• Covers manufacturing defects, malfunctions, or breakages not caused by misuse.

• In case of covered defects, you’ll receive a free replacement.

⚙️ Priority Premium Technical Support

• Access to Racext specialized mechanics, with a guaranteed reply within 24 working hours.

• Support via email in Italian or English, with the option to attach photos, videos and receive custom step-by-step instructions.

• Assistance also available for complex installations, questions, or post-purchase concerns.

🎁 Exclusive Benefits

• Priority over standard support channels.

• No hidden fees or subscriptions: one-time payment only.

• Valid for all products in the order: exhausts, chip tuning, filters, accessories, etc.

❌ What’s Not Included

• Damage caused by incorrect installation, unauthorized modifications, or misuse.

• Physical interventions at workshops (only remote support is included).

💡 Why Add It?

✔ Long-term peace of mind
✔ Dedicated technical support
✔ No surprises in case of issues
✔ Special discounted price only at checkout

📦 Activation Method

After purchase, you will receive a confirmation email and be automatically registered in our system as a priority customer. Just provide your order number to access the benefits anytime.

📌 Note:

This offer won’t be available later.
👉 It can be purchased only now with your order.

📜 Legal Conditions and Limitations

1. Scope of the Extended Warranty (5 years)

• The warranty applies exclusively to products purchased in the order in which this package was added.

• It does not cover the vehicle or any components not purchased from us.

• The warranty only covers manufacturing defects or structural malfunctions of the products, not damages caused by:

  • incorrect installation or failure to follow instructions;

  • modifications, tampering, or misuse;

  • natural wear or cosmetic damage not affecting functionality;

  • damage caused by accidents, impacts, or extreme environmental conditions.

2. Activation and Warranty Request Procedure

• To request warranty service, you must send an email to: support@racext.com, including:

  • order number;

  • photos/videos of the issue encountered;

  • detailed description of the defect.

• Our team will evaluate the case and may request additional elements (e.g., product return for inspection).

• If approved, you will receive a free replacement or, if not available, a full or partial refund.

3. Priority Technical Support

• Support is limited to purchased products and provides:

  • email support with a reply within 24 working hours (Monday to Friday, excluding holidays);

  • technical guidance, personalized instructions, and dedicated installation or configuration videos;

  • support in Italian or English from qualified Racext mechanics.

• Support does not include physical interventions, on-site installations, or third-party vehicle diagnostics.

4. Validity and Duration

• The package is valid only for the order in which it is purchased.

• The coverage duration is 5 years from the purchase date.

Disclaimer 

Shipping and Delivery Information

We recognize your eagerness and anticipation with every purchase. Therefore, we have implemented a comprehensive shipping and delivery policy to keep you thoroughly informed from the moment you complete your order until it is safely delivered to your address. This policy is designed to align with and surpass merchant standards, ensuring you receive both transparency and detailed expectations for the receipt of your products.

Order Processing:

• Initial Confirmation: After placing your order, an immediate email confirmation will be sent to you. This confirmation will include a unique order number that you should keep for any future inquiries.
• Packing Period: Our warehouse team is committed to handling your items with utmost care. We ask for 2 working days to meticulously pack your products. This duration allows us to secure your items adequately, ensuring they are well labeled and ready for dispatch while minimizing any risk of damage during transportation. Before packaging, each item undergoes a rigorous quality check to meet our high standards.

Shipping:

• Carrier Handoff: Following the packing period, your package is transferred to our reliable shipping carrier, initiating the shipping phase.
• Shipping Time Frame:Please allow 0-3 business days for us to process your order. Once your order has been processed, you will receive a confirmation email with tracking information.

  Estimated Delivery Time

  Handling Time: 0-3 Days (Mon – Fri)

  Transit Time: 3-6 Days (Mon – Fri)

  Order Cut-off Time: 22:00 (GMT+01:00) Central European Standard Time (Amsterdam)

  Shipping Cost

  Shipping is free of charge.

• Tracking and Updates: Once dispatched, a tracking number will be provided via email, allowing you to track your package’s journey in real-time. Additionally, we maintain regular communication with our shipping carriers to keep you updated through emails or SMS about any changes or progress in the delivery process.

Delivery:

• Final Mile: The “final mile” refers to the last leg of your package’s route. At this stage, local postal services or dedicated last-mile delivery agents take charge, ensuring your package reaches its destination efficiently and safely.
• Receiving Your Package: At delivery, you may need to sign for your package based on the carrier’s policy and the type of goods. If you cannot be present, the carrier will leave a notice detailing steps to schedule a redelivery or pick up from a local depot or post office.
• Customer Support: Our customer service team is available to help with any inquiries or issues regarding your delivery. We are dedicated to providing a seamless and enjoyable shopping experience from the point of purchase to the excitement of unboxing your order.

We are committed to maintaining transparency and ongoing communication throughout the shipping and delivery processes. Our aim is to ensure a smooth and trouble-free experience, keeping you well-informed and satisfied from the start to the unboxing of your items.

LEGAL DISCLAIMER: PRODUCTS INTENDED EXCLUSIVELY FOR SPORTING AND COMPETITIVE USE

Important: Before proceeding with the purchase or use of our sport exhausts, please read the following notice carefully.

The products available on this website are specifically designed for sporting and competitive purposes only. They are crafted for use in controlled environments like race tracks or designated sporting areas, where emission and noise standards may be less restrictive compared to public roads.

Public Road Use Not Allowed: Please note that installing and operating these devices on vehicles meant for public road use may violate laws pertaining to emission and noise control in your country of residence, as they are intended solely for competitive settings.

Buyer’s Responsibility: It is the buyer’s duty to ensure that any products purchased are used in compliance with all relevant laws and regulations. The buyer assumes all legal responsibility for any unlawful use of these products, including their installation and operation on vehicles not authorized for such enhancements, or in manners that breach legal standards.

By making a purchase, the buyer acknowledges and accepts that the use of these products is confined to sporting and competitive scenarios as outlined, and accepts full liability for any legal repercussions that may ensue from improper usage.

Extended Warranty Package + Premium Support

Compatibility:

It is the customer’s responsibility to ensure that the product is compatible with their vehicle. We strongly advise consulting a professional mechanic before making a purchase to confirm that the product fits your needs. Yourmotoparts cannot be held accountable for compatibility issues or any resultant damages or injuries.

Warranty:

All products are backed by a 2-year warranty, aligning with international quality standards. Should any issues arise during the warranty period, please contact us for support. This warranty does not cover damage from incorrect installation, misuse, or external factors like accidents or environmental calamities.

Return Policy

Customer Responsibilities

Customers are required to follow these steps for returns and refunds:

• Notify our customer service team within 14 days of receiving the product.
• Ensure that the product is in its original condition, intact and with all the original packaging.
• Include the original receipt or proof of purchase.

Return Period

We accept returns within 14 days from the delivery date.

Overview

the customer will be refunded 2 days after receiving the goods Our refund and return policy lasts 14 days. If 14 days have passed since your purchase, we cannot offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 2 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Then contact your bank. There is often some processing time before a refund is posted. If you’ve done all this and you still have not received your refund yet, please contact us at info@yourmotoparts.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@yourmotoparts.com and send your item to the address we will provide via email

Shipping and Returns

To return your product, you should mail your product to the address provided via email You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Need help? Contact us at info@yourmotoparts.com for questions related to refunds and returns. Follow the steps below to return your order:

• “Submit a request” via email to info@yourmotoparts.com
• Select Return as the subject and provide a reason for the return: send an email
• You will immediately receive a response with the instructions for making the return
• Follow the instructions to create the return label Address:
• the customer will be refunded 2 days after receiving the goods

We thank you for your patience and understanding.

We are committed to ensuring complete satisfaction of our customers. If you are not completely satisfied with your purchase made on our site, you have the right to return the goods or all products purchased directly from our site within 14 days of receipt. To be eligible for a return, items must be returned in their original packaging, with labels and protective seals intact and in the same condition as they were received. Products purchased directly from our website must be returned to our warehouse to receive a full refund;

Payment Refund Times

Following the receipt of the returned items, we will process your refund within 2 working days. The refund will be issued to the original payment method used, excluding any costs related to return shipping.

We appreciate your patience and understanding.

Terms and Conditions

This website only provides products with clearly specified codes and specifications. Depend on a qualified workshop for the installation and selection of the product. We are not liable for any errors in selection, installation, or programming of the devices.

*The price is stated per single product

*Days refer to business days only

All guides provided on this website are for illustrative purposes. For certain products, the use of specialized tools may be necessary. We always recommend consulting with a professional repair center for advice on the selection and installation or programming of products purchased. We assume no responsibility for any damage to property or injury to persons, or user mistakes following a guide on this website or any other related incidents.

Products are not original but are fully compatible with the original models

All rights reserved. All trade names and logos are trademarks registered by the respective manufacturers indicated

The trademarks listed on this site are the sole property of the automotive companies and are used here solely to aid our customers in identifying compatible vehicles. We accept no liability for any damages to property or injuries to individuals, or user mistakes following a guide on this website or any other related incidents.

Secure Payments

You can trust that your online transactions are secure when purchasing through our site. All payments are processed through the certified servers of PayPal or Stripe, allowing us to accept various credit cards including VISA, VISA ELECTRON, MAESTRO, POSTEPAY, AMERICAN EXPRESS, AURA, and DISCOVER.

Quality Guarantee

Opt for safety, savings, and professionalism by choosing us. We provide exceptional customer support throughout your pre- and post-purchase process. Our products are of the highest quality and are designed to offer both smart savings and security. Avoid dealing with inexperienced sellers.

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